7rrr's Privacy Policy

1 What Information We Collect

We collect the following categories of information to operate the 7rrr platform:

• Identity Information: Your name, date of birth, and national ID or passport details — required for account verification.
• Contact Information: Email address and mobile number — for account management and important notifications.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers — for processing transactions. We never store full payment PINs or passwords.
• Device & Technical Information: IP address, browser type, device model, operating system, and cookie data — for security monitoring and service improvement.
• Gaming Activity Information: Game history, bets, wins/losses, bonus usage, and session duration — for responsible gaming oversight and personalised service.
• Communication Records: Logs of any conversations with you via live chat or email — for improving customer service quality.

2 How We Collect Information

We collect information in several ways:

• Information You Provide Directly: Data you give us during registration, account verification, deposit or withdrawal requests, and when contacting support.
• Automatic Collection: Your browsing and gaming activity is automatically recorded through cookies, web beacons, and similar technologies.
• Third-Party Verification Services: Limited information may be verified through approved third-party services to confirm age and identity and to prevent fraud.

3 How We Use Your Information

7rrr uses your information only for legitimate business purposes. The main uses are:

• Creating, managing, and verifying accounts.
• Processing deposit and withdrawal transactions — via bKash, Nagad, Rocket, and Upay.
• Awarding bonuses, sending promotional offers, and managing the VIP program.
• Preventing fraud, money laundering, and unauthorised access.
• Enforcing responsible gaming policies and identifying problematic gaming behaviour.
• Customer service — providing support via 24/7 live chat and email.
• Analysing and improving platform technical performance.
• Complying with applicable laws and regulations.

4 Data Sharing & Third Parties

We do not sell your information to anyone. However, certain information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay service providers to complete transactions.
• Identity Verification Services: With approved verification services for age and identity confirmation.
• Game Software Providers: Specific gaming activity data with Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other providers for game operation.
• Legal Obligations: In response to a court order or a lawful request from law enforcement authorities.
• Fraud Prevention: With relevant authorities when investigating suspicious financial activity.

Only the minimum necessary information is shared in the cases listed above. All third parties are contractually required to follow their own privacy policies.

5 Data Security Measures

7rrr uses industry-standard security technologies and practices to keep your information safe:

• SSL/TLS Encryption: All communication on our website takes place over encrypted connections, ensuring the highest level of protection for your data in transit.
• Password Hashing: Your password is never stored in plain text; it is kept in encrypted form using strong hashing algorithms.
• Access Controls: Only authorised staff can access your information, and every access is logged.
• Two-Factor Authentication (2FA): A two-factor authentication option is available for added account security.
• Regular Security Audits: Routine technical audits are carried out to identify vulnerabilities in our systems.
• Firewall & DDoS Protection: Advanced network security measures are active to defend against cyberattacks.

6 Data Retention Period

We retain your information for as long as necessary or as required by legal obligations:

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, financial transaction records and verification documents are retained for a defined period, arising from legal requirements and financial fraud prevention obligations.
• Gaming Logs: Gaming activity records are kept for a defined period for responsible gaming and dispute resolution purposes.
• Technical Data: Server logs and session data are deleted on a regular basis.

Once the retention period ends, data is securely deleted or anonymised.

7 International Data Transfers

7rrr is an international platform. Some of our servers may be located outside Bangladesh. In such cases:

• We use encryption and secure protocols for international data transfers.
• Applicable data protection standards in the country where data is stored are observed.
• Third-party service providers are contractually required to ensure the same level of privacy protection.

8 How to Exercise Your Rights

To exercise any of the rights above, please contact us:

• By email: send your request to [email protected].
• By live chat: speak directly with our 24/7 support team.

Once we receive your request, we will verify your identity within a reasonable time and take the necessary action. In some cases, legal obligations may prevent us from fulfilling a request in full — in such situations, we will explain why.

9 Protection of Minors

7rrr is a platform for users aged 21 and over only. We do not intentionally collect any information from minors, and we do not permit them to open accounts.

• An age verification process is followed at the time of registration.
• If a person opens an account using a false age, the account will be immediately cancelled and all associated data deleted upon discovery.
• If you suspect someone you know is using the platform despite being underage, please contact us immediately.

10 Marketing Communications

If you give your consent at the time of account creation or at a later date, we may send you promotional information, bonus offers, and notifications about new games. However:

• You can stop these communications at any time — by clicking the "Unsubscribe" link in an email or by submitting a request to support.
• Even if you opt out of marketing communications, important account-related notifications (transaction confirmations, security alerts) will still be sent.
• We never send spam or sell your information to advertisers.

11 Policy Changes & Updates

This Privacy Policy may be updated from time to time due to business changes, legal requirements, or technical improvements. In such cases:

• For significant changes, we will notify you by email or live chat.
• For minor editorial changes, only the "Last Updated" date on the page will be changed.
• Continuing to use the platform after any changes are made will be considered your acceptance of the updated policy.
• You are advised to always check the latest version of this page.

12 Responsible Gaming & Data

7rrr prioritises responsible gaming. We analyse your gaming activity data for the following purposes:

• To identify unusual betting behaviour or excessive gaming patterns.
• To facilitate self-exclusion or deposit limit settings when needed.
• To provide a summary of your gaming history upon your request.

To learn more about responsible gaming, visit our Responsible Gaming page.